TERMS & CONDITIONS

Please ensure you read and understand our terms and conditions prior to starting work with us.

Please note that TP digital reserves the right to update/change our terms and conditions at any time without prior notice or warning.

Terms & Conditions

Project Terms


  • All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly at our editing rate of £50 GBP per hour. Please ensure and clarify our understanding in a face to face meeting.
  • By accepting a quote, you agree to and accept the terms and conditions of TP digital. Acceptance can be verbal, by email, payment of deposit, or by signing a quote or contact.
  • Clients are to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
  • Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by TP digital.
  • There are limited man-hours allocated to each task including Project Management and Design and Editing work. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis.
  • TP digital will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
  • Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
  • Any re-work on an already completed task will attract additional charges at a rate of £50 GBP per hour. Any changes in the design after the design approval will incur additional charges.
  • Any modifications requested during the development or after publication of the site will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will TP digital be liable for any delays caused by change in the project brief.
  • Website content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
  • Our websites are generally tested on Macs and PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
  • Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
  • Please note that at any stage during the project, stalling of the project for over two calendar months will incur £75 week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
  • TP digital Wix website design work is the intellectual copyright of TP digital (a trading name of The Polera Ltd). Under no circumstance, will TP digital authorise the designs to be used for re-selling as templates or duplication purposes without prior agreed permission.
  • The website will be designed on Wix and will be set up to be deployed on the web, via the Wix web-server and platform.
  • Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in setup of the Wix website. Although TP digital does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc), or additional Wix paid for apps are not included in our quotes.
  • The client must recognise that at times there may be unforeseen circumstances that will delay the design process, particularly with reference to the integration of third party apps or software. We will try our best to complete the project as agreed in the proposal and will keep the client up to date if there appears there will be any delay. As long as it is within a reasonable period, the client agrees not to penalise us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
  • Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
  • Hosting charges are not included in the quotations unless mentioned otherwise. TP digital can organise an appropriate hosting solution via Wix if required, a quote for which will be submitted separately and approved by the client.
  • All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.




General Approach


For general website design & editing projects we employ the following steps:

  • Upon quote acceptance/signoff, a 50% deposit payment is processed to book in the build and start the project. This deposit is non-refundable.
  • Once we have all the brand details such as logo, images, branding materials etc, and exact details of the editing work or design you have requested alongside design samples of websites you like, we will have a mock-up for your review within 5 to 10 working days.
  • You can review the design and suggest improvements accordingly. Depending upon your project, we offer one-round of free edits per page.
  • Once design is finalised & approved, we’ll proceed to set up the mobile version of the site
  • Once you have approved the mobile version of the site, and if required, we will then require you to send us ten SEO keywords that you would like your site found by in Google and other search engines. We will use these as the basis on which to set up the basic Wix SEO. Our setup will be shared with you via email and any changes can be made accordingly.
  • Once the site is ready from our end for publishing, we will send you the final invoice for payment
  • Kindly note that we require full payment prior to publishing or transferring the website to your Wix account.
  • Kindly note, there are limited man-hours allocated on the project. The estimates for all website under £2000 are based on an assumption that projects will to be completed within eight working weeks depending upon the size of your project. Any further delays may increase the project management costs. If you do not believe the project to be completed within this time frame, please do let us know prior to starting the project.
  • Also, generally speaking, going-back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilised on your project and you do not incur any unnecessary additional costs.
  • You will be kept updated via emails and/or telephone calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
  • Once the website/application has been made live on the client’s domain, it is their responsibility to make changes and update all components and third party softwares.
We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can do’ attitude. If you require something changed, please feel free to discuss with us.
Please contact us if you require further details or have any questions. We look forward to working together with you on your project!




Payment & Refund Terms


Payment terms:

  • All prices are quoted in Pound Sterling GBP £ unless otherwise requested.
  • All invoices are to be processed as per the schedule via your preferred method of payment. We accept payments via Bank Transfer, International Bank Transfer or via PayPal only. We do not accept payments via Cryptocurrency.
  • There is an admin surcharge charged for payments made PayPal.
  • Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live.
  • Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
Refund terms:
  • Please note all sales are final. No refunds are available on our editing services. The 50% deposits for design work are non-refundable. Refunds for the remaining costs of the build are only available within a 28 day period after the initial deposit was paid. Refund requests made after the 28 day period of the initial start of the project will not be considered.
  • TP digital reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service.
  • If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed or if any refund request is made after the 28 day period of time after the initial start of work on the project.
  • All cancellations must be received in writing and can be sent via email. Telephone requests on cancellations will not be accepted.
Additional payment terms:
  • For minor or once-off works, such as editing services, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. These payments should be made in full and there are no refunds available on these types of works. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
  • Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of 5% interest per month, from the due date.
  • Due date: Is the date on which the payment is due as per the terms on the invoice/proposal
  • Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.
  • Debt Collection: Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. TP digital will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.
  • If you are late with a payment or have any queries regarding the Invoice, please contact us immediately on receiving the invoice or reminder emails.
  • All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
  • Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
  • TP digital generally builds and tests the Wix websites in our own Wix Pro accounts. The website will only be transferred over to the client’s Wix account upon full payment of all invoices and dues.




Disputes, Liability & Indemnity


In an event of a dispute, TP digital reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, TP digital reserves the right to charge the client without honouring any discounts that were previously honoured in good faith. Under no circumstances will TP digital be liable for any damages arising from misrepresentation or misinformation. TP digital reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies. TP digital provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises. Relationship of TP digital with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name. Client will indemnify and hold TP digital, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from TP digital. TP digital will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, global pandemics, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.




Intellectual Property


All content of this website is a property of TP digital unless otherwise specified. TP digital reserves the right to change the content or policies without any prior notice. The project related intellectual copyrights are transferred to the client after the full payment of the project has been made and the site has been transferred to the client and/or published live. TP digital reserves the rights to refuse the transfer of ownership if irregular circumstances arise. Copyrights handed over to the client do not include rights to re-use the design or design elements for another website or re-sell the design as templates or individual design elements for any commercial or non-commercial purposes. “TP digital” is a trading name of The Polera Ltd of England. Clients, Partners, Suppliers, Sub-contractors and any other 3rd party organisation or individual are not allowed to use TP digital branding including the name, logo and symbol in any way shape or form without a written permission from us.





TP DIGITAL
Wix Website Design Agency

www.tpdigital.co.uk

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©2012-2020 BY TP DIGITAL. ALL RIGHTS RESERVED. WEBSITE DESIGN BY TP DIGITAL.

TP DIGITAL IS A TRADING NAME OF THE POLERA LTD. THE POLERA LTD IS REGISTERED IN ENGLAND AND WALES. COMPANY NO: 07562432

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