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Your clients can now update their payment method for recurring subscriptions

Do you run a recurring subscription service to your clients on your Wix website? Perhaps you offer online courses, programme or counselling. Well now your clients an easily update their payment method for recurring subscriptions to avoid their subscription being cancelled - ideal when their card is due to expire or if they have changed banks or want to use a different payment method.


Please note however that if their payment fails, they will then need to create a new subscription using a valid payment method.


Other important things to note:

  • Update payment method is only available for active, online recurring subscriptions.

  • Your clients can currently only update their payment method on desktop.

  • Clients can only update their payment method to a credit card - they currently cannot update their payment method to Paypal.

  • Your clients need to update the payment method on all their subscriptions separately (changes to one subscription do not affect all subscriptions).

  • Update payment method is not yet available to everyone, however, your clients can update their payment method through Paypal or Stripe where relevant.


How your clients can update their payment method

Clients update the payment method on an active recurring subscription by logging in to your site and going to the My Subscriptions section of the Members Area.

They then select the relevant subscription to expand it. The current payment method appears under the subscription details in the My Subscriptions section.

Clients can select a previously saved payment method or enter new, valid payment details as required.


When entering new payment method details, your clients also enter billing details such as the relevant name and address connected to the payment method.



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